How to downgrade Mailenable version

ME020375 – HOWTO: How to downgrade MailEnable

PROBLEM

How to downgrade:

– Enterprise to Professional Edition

– Enterprise to Standard Edition

– Professional to Standard Edition

– Enterprise Premium to Enterprise

– Enterprise Premium to Professional

– Enterprise Premium to Standard

SOLUTION

NOTE: If downgrading from Enterprise Edition, ensure that it is configured to use Tab Delimited Files for configuration. This would be the case unless you explicitly configured MailEnable to use Microsoft SQL Server or MySQL for its configuration storage. For more information please see the Enterprise Edition Manual on ‘How to use the Provider Migration Utility’.

The following procedure will work for downgrading from:

– Enterprise to Professional Edition

– Enterprise to Standard Edition

– Professional to Standard Edition

– Enterprise Premium to Enterprise

– Enterprise Premium to Professional

– Enterprise Premium to Standard

  • Backup MailEnable’s CONFIG and POSTOFFICES directories to an alternate location (preferably on a different drive). This is done by copying the directories and all children files and folders to an alternate location. The paths for the post offices and config directory can be obtained through the MailEnable Diagnostic Report.
  • From the Windows Control Panel’s Add/Remove Programs, uninstall Enterprise or Professional Edition (whichever one is installed).
  • Install the edition of MailEnable that you wish to downgrade to, using the same paths and options that had been used on the previous installation.
  • Copy the backed up CONFIG and POSTOFFICES directories to their original locations.
  • Ensure that the IME_ADMIN account has permissions over the CONFIG and Postoffices directories by running the following commands from the Windows command prompt:

    CACLS “C:\Program Files\Mail Enable\Config” /t /e /g IME_ADMIN:F

          CACLS “C:\Program Files\Mail Enable\Postoffices” /t /e /g IME_ADMIN:F

  • If MailEnable has been locked down (http://www.mailenable.com/security/lockdown.asp) then you need to ensure that the “POSTOFFICE” and “CONFIG” folder’s that have been copied to the their original path locations have the correct permissions set on the folder and all child objects. Use the following CACLS command within a windows command prompt to set the relevant permissions:

          CACLS “C:\Program Files\Mail Enable\Post Offices” /t /e /g IME_STORE_GROUP:F

          CACLS “C:\Program Files\Mail Enable\Config” /t /e /g IME_SYSTEM:F

NOTE: The default installation paths are used in the above examples, it is important to use the paths for the POSTOFFICES and CONFIG paths in respect to your server’s MailEnable installation paths.

MORE INFORMATION

How to manually uninstall MailEnable: Article ME020097

 

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